2013-06-20

A Visual Guide to Dealing with Difficult Clients [INFOGRAPHIC]



As any service provider from across varied lines of business will tell you, dealing with clients is not always a very easy task, as people, their expectations and habits are different. An infographic compiled byCiplex, a digital marketing and creative agency, shows 15 types of clients and their characteristics. Moreover, and perhaps most important, the infographic offers some “care and feeding instructions” for each identified type.

As you can easily imagine, these types show those clients that sometimes suck the life out of the agencies. Depending on the experience in the field and number of clients, chances are you stumbled on some of these types.

It is a funny infographic about not so funny encounters. And it starts as it should, with the “I’m not really sure what I want” client, followed by the client who assumed something was supposed to be included. Oh, and I’m sure “Mr. What’s a Weekend” is also loved by all agencies ;) I am also sure that many agencies have met a client who is dreamy right until they’ve delivered the project: “Mrs. What You Did Was Great, But We Now Want Something Completely different”. Isn’t that any agency’s dream?

I admit I find this infographic both funny and useful. The way these types of clients are presented is funny, as well as the images chosen to illustrate them. Of course, the useful part is that final fragment with recommendations on dealing with each type of client.

How about you? What types of clients have you encountered over the years?

Germany: On the Move [by Richard Edelman]

I have just spent a week in Germany, a day in Berlin then five days in Hamburg. I attended the opening of the Berggruen Museum, a spectacular collection of Picassos and Braques in Berlin. This was followed by the Edelman Leadership Meeting in Hamburg. In the course of the week, I met former Chancellor Gerhard Schröder, Fresenius (client) CEO Mark Schneider, ARD anchorman Ingo Zamperoni, Dr. Klaus Schüler, the National Secretary of the Christian Democrats and Philipp Missfelder, Christian Democratic Union Defense spokesperson.

Edelman's Trust Barometer 2013

How to Use #hashtags on Facebook, Advice for Marketers

Still in their infancy, hashtags on Facebook will be adopted quickly and will stimulate conversations between users and brands around issues of common concern.

hashtags-facebook

How Brands Are Using Instagram: Advice from Die-hard Users

Instagram is used by 67% of the top brands in the world – the top dogs cannot be wrong. Are you using it? Several smaller brands believe that companies without an Instagram business profile are wasting potential.

paddleboard

Why Press Releases Sometimes Fail: a Journalist’s Perspective

If you follow your pitch with a self-serving press release that offers no real information, but just PR and marketing fluff, you don’t stand many chances to get coverage for yourself, or for any of your customers.

Press release

The One Social Element Any Influencer Needs – A HIT Story

Did you ever wonder just why you “friended” or “followed” that profile in social media? I mean, did you really ever fully realize the ways in which influence is leveraged? I’m not talking about Klout scores, nobody every heralded to me or anyone I know their 72 Klout score etc. (my own dropped to 61 of late). What I am talking about is real influence. Interested?

Courtesy © gromovataya - Fotolia.com
Violeta-Loredana Pascal About Violeta-Loredana Pascal

Violeta-Loredana Pascal has over 10 years of experience in PR, marketing and communication, and has been running her own PR agency, PRwave INTERNATIONAL for 7 years. She is passionate about reading, blogging and traveling – see Travel – Moments in Time. Follow her on Twitter - @violetaloredana (Romanian and English) and @TravelMoments (English only).

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