Tensator announced today that it had successfully installed the first interactive Virtual Assistant, a next generation digital signage solution, at the Dubai International Airport. This HD-projected Tensator Virtual Assistant can be found at the airport’s Terminal 3, and was custom made to meet Dubai International’s customer experience, operational and queue management requirements.
This Virtual Assistant greets passengers, provides audio and video content and invites people to interact with her. She offers Arabic and English information on common questions such as the location of departure gates, restrooms and check-in areas via the interactive touchscreen. People can ask questions or select a specific service. Depending on their choice, the Virtual Assistant provides the answer or asks for additional information.
“Dubai International prides itself on being one of the world’s most advanced and customer service oriented airports catering to more than 50 million passengers annually,” said Majed Al Joker, Vice President Terminal Operations at Dubai Airports. “Being the first airport to deploy the interactive Tensator Virtual Assistant is part of our heritage of ‘firsts’ and our continued dedication to enhancing the customer experience, improving operational efficiencies and reducing wait and queue times at every touch point. Now passengers have immediate access to the information they need and in addition to hearing, and seeing the Virtual Assistant, they can get the specific information they need via touchscreen.”
“Tensator is delighted to have worked with Dubai International Airport to design, develop and deliver the first interactive Tensator Virtual Assistant,” said Abdel Aziz Rahal, General Manager Tensator FZE. “Reactions by passengers have been tremendously positive. She calls attention to critical way finding information and makes passengers stop, look, listen and now interact and engage with her. People are excited to be able to have ready access to the information they need instantly and round the clock.”
Such Tensator Virtual Assistants are already in use across various fields, a list with all of the global clients and installations being available here.
Passengers need information while travelling, so making it an as easy and as pleasant experience as possible is indeed a good idea, especially when that is mixed up with fun and high tech technology. I’m sure we will see many more virtual assistants in airports across the globe in the future.
About Violeta-Loredana Pascal
