Provide a monthly retainer to cover routine website maintenance, troubleshooting, updates, and technical support as issues arise.
Ensure timely response and resolution of website-related issues, including broken links, security alerts, content errors, and performance disruptions.
Offer defined service-level expectations for response times, escalation procedures, and after-hours availability for urgent needs.
Content Management System (CMS) Management & Optimization
Maintain and support a modern, secure, stable, and user-friendly Content Management System that is easy for MNAA staff to update.
Recommend CMS improvements that enhance usability, efficiency, and site organization.
Ensure the CMS is compatible with required third-party integrations, high-traffic usage, multimedia content, and ADA compliance standards.
Staff Training & Support for Webpage Content Management
Provide initial and ongoing training to MNAA staff responsible for updating departmental pages, including Communications, Public Safety, Operations, Human Resources, and other divisions.
Create clear documentation, tutorials, or training materials for staff reference. Offer refresher trainings as CMS updates or new features are introduced.
Performance Monitoring, Reporting & Technical Maintenance
Conduct monthly performance checks on website speed, uptime, navigation flow, security alerts, SEO performance, and overall functionality.
Provide a monthly report summarizing:
Website analytics and usage trends User behavior insights
Accessibility status
Security patches applied
Recommended updates or enhancements
Perform ongoing technical maintenance, including plug-in updates, code improvements, and compatibility testing.
Third-Party Vendor & Integration Management
Oversee and coordinate third-party services that are integral to MNAA’s websites, including but not limited to:
Language translation services Mapping and indoor navigation tools Parking system
Accessibility tools and compliance technologies
External data feeds (flight information, roadway conditions, etc.)
Ensure seamless integration, functionality, and timely updates across all platforms.
Manage vendor communications, troubleshooting, and contract-defined technical responsibilities.
Coordinate and manage risk assessments of third parties including, but not limited to vendors and plugins
Website Enhancements, New Features & Continuous Improvement
Recommend and implement enhancements that support MNAA’s strategic goals, customer experience priorities, and emerging digital trends.
Assist with planned redesigns, new webpages, microsites, landing pages, or structural improvements.
Provide guidance on best practices for user experience (UX), mobile optimization, and content strategy.
ADA Compliance & Accessibility
Ensure MNAA websites meet or exceed WCAG 2.1 AA accessibility standards.
Regularly audit and test accessibility, providing corrective actions and documentation. Support MNAA in maintaining digital inclusivity for all users.
Security, Data Protection & Compliance
Maintain industry-standard website security measures, including but not limited malware protection, HTTPS encryption, vulnerability monitoring and remediation and denial of service protection
Implement highly available dedicated server
Provide immediate support in the event of cyber incidents or threats.
Ensure compliance with public-sector regulations and MNAA policies related to privacy, accessibility, and transparency.
Hosting Support (if applicable)
If hosting is within the vendor’s scope, the vendor shall:
Provide high-availability hosting infrastructure with redundancy and uptime guarantees. Ensure scalable capacity suitable for heavy traffic during peak travel periods or crisis situations. Maintain data backups and disaster recovery procedures.
Project Management & Collaboration
Assign a dedicated account manager and technical team to support MNAA’s day-to-day and strategic needs.
Participate in regular planning meetings, check-ins, and collaborative sessions with MNAA staff. Provide clear communication protocols, project timelines, and quality assurance processes.
Documentation, Governance & Change Management
Maintain updated technical documentation, including site architecture, integrations, workflows, and key processes.
Provide version control, audit trails, and change logs for all updates and releases. Follow MNAA’s approval processes before implementing content or system changes. Middle Tennessee Regional Requirement
Vendor must be headquartered in the Middle Tennessee region and capable of providing in-person meetings, training, and support as required by MNAA
Due Date: 2:00 P.M. CST (local time) on TUESDAY, FEBRUARY 10, 2026
Contact: purchasing@flynashville.com
