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The Only Three Metrics That Actually Measure PR
Insights & Strategy

The Only Three Metrics That Actually Measure PR

The PR industry has a measurement problem. Most firms report impressions, reach, media mentions, sentiment scores, share of voice, and advertising value equivalency. But almost none of these metrics measure what a PR firm actually produces. This article outlines the three metrics that actually measure PR: business outcome correlation, quality-weighted coverage, and audience-stakeholder-specific reach.

EPR Editorial Team ·
Six Months Into the 2026 Edelman Trust Barometer
Corporate Communications

Six Months Into the 2026 Edelman Trust Barometer

A mid-year review of the 2026 Edelman Trust Barometer highlights its significant implications for communications strategy, confirming some long-term trends and complicating others. The data shows continued higher trust in business over government and media, high employer trust, and volatile trust in CEOs. Divergent trust patterns by income tier and within-country variations are also noted. The report emphasizes trust as operating capital and the importance of internal alignment and careful CEO engagement.

EPR Editorial Team ·
Crisis Management Has an AI Problem. One Firm Is Building the Infrastructure to Fix It.
Crisis Communications

Crisis Management Has an AI Problem. One Firm Is Building the Infrastructure to Fix It.

Traditional crisis management playbooks are failing in the age of AI. 5W AI Communications is building new infrastructure to address the "retrieval problem" where AI tools like ChatGPT and Gemini shape public perception. Their approach combines earned media, Generative Engine Optimization (GEO), and AI-visibility measurement to proactively manage a brand's presence in AI answers before a crisis hits.

EPR Editorial Team ·