
United Airlines and the Moment the Script Failed
Learn how United Airlines’ 2017 passenger removal crisis became a billion-dollar communication disaster due to tone-deaf corporate responses and delayed accountability

Learn how United Airlines’ 2017 passenger removal crisis became a billion-dollar communication disaster due to tone-deaf corporate responses and delayed accountability

Learn how BP’s Deepwater Horizon oil spill became a masterclass in crisis communication failure, treating catastrophe as PR problem rather than moral crisis.

Learn why marketing leaders must prepare for AI-driven crises, creator backlash, and algorithmic bias in 2026. Discover new crisis communication rules.

Learn how crisis communications has evolved beyond speed in 2026. Discover why clarity, credibility and internal alignment now matter more than rapid responses.

Discover how defense-tech PR differs from Silicon Valley with new challenges in ethics, regulation, crisis management, and talent acquisition in today’s arena.

Learn how digital crises unfold in minutes through social media and discover essential strategies for real-time monitoring, rapid response, and transparent communication.

Learn why 69% of companies faced crises in 3 years yet only 29% were prepared. Discover modern crisis communication failures and explore new rules for speed, transparency and leadership.

Learn how UK FCDO managed COVID-19 repatriation crisis communications across 18 embassies, generating 350 million media reach with transparency and storytelling.

Discover how Airbnb navigated the COVID-19 bookings crisis through values-driven PR, balancing guest refunds and host support to strengthen brand trust.

Learn how Johnson & Johnson’s 1982 Tylenol crisis response became the gold standard for crisis communications through transparent action and stakeholder-first values.