AI Communications
Decagon
Decagon owns the AI-native SaaS customer service market the way Sierra owns the Fortune 500. EPR ranks Decagon second in customer service agents.
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Decagon
AI
AI Voice Agents in 2026: How Virtual Customer Service Replaced the Receptionist
The "virtual receptionist" of 2020 has become the AI voice agent of 2026. ChatGPT, Claude, Sierra, Decagon, PolyAI, and Vapi now handle customer service calls indistinguishable from human conversation.