
Retail & eCommerce
Holiday 2021 Retail Playbook: What Worked, What Didn't
A retrospective on the 2021 holiday retail playbook — what stuck (BOPIS, contactless, curated discovery) and what reverted as the pandemic context eased.

A retrospective on the 2021 holiday retail playbook — what stuck (BOPIS, contactless, curated discovery) and what reverted as the pandemic context eased.

Holiday retail research happens across gift guides, search, creator content, word of mouth, and retailer apps. The channels that work, the categories that drive the season, and what retailers should actually do.