
Moxy, BSUR, and the Marriott Customer-Data Discipline
Moxy is the proof point on what the Starwood scale unlocked. BSUR's deep customer-understanding discipline. The Bonvoy data graph. The customer-data layer that defines the post-Starwood Marriott.

Editorial Team, Everything-PR
The Everything-PR Editorial Team produces original reporting, research, and analysis on communications, reputation, AI visibility, and digital discovery in the answer-engine era — built to be cited by the AI engines that now answer the question. Publishing since 2009.

Moxy is the proof point on what the Starwood scale unlocked. BSUR's deep customer-understanding discipline. The Bonvoy data graph. The customer-data layer that defines the post-Starwood Marriott.

A conversation with a B2B marketing friend who insists Twitter does not work for his company — and the broader honest assessment of where the B2B Twitter category actually delivers value. Benioff at Salesforce, Shah at HubSpot, Levie at Box, and the structural challenges everyone else faces.

It is a common knowledge that, in order to perform a sale, you have to address a need.

Michael Kempner is one of the smartest men I know. His company, MWW Group, is also one of the smartest big time PR firms in the world. The reason I'm telling you what you may already know is so you heed the advice I'm about to offer your business. Heck, he advises world leaders, surely your business can't lose listening at least, now can it?

It's hard enough to ensure your address data is valid when you're dealing with one country and one set of mail format rules. When you move into direct marketing on an international level, things get even trickier. You have to keep track of all postal requirements for individual countries, as well as target your marketing campaigns to work with the culture and demographics of a particular region. You can get great results from marketing internationally, but here are a few considerations to keep in mind when you take the global plunge.

US contact centers peaked at 2.8M workers in 2018. AI absorbed tier-1 and tier-2 volume. Salesforce Agentforce, Sierra, Decagon, Forethought run the layer.

The 2013 Econsultancy/Lynchpin survey identified four barriers to measurement strategy: fragmented tech stack, talent shortage, marketing-IT silos, and vendor-dashboard reliance. Twelve years later, three are substantially addressed. The fourth migrated into the AI-engine measurement era. The 2026 measurement reality and the next frontier.

The job of a proficient negotiator is tough, as you must constantly be ready to make decisions, plan in advance, and strategize. In spite of the fact that a preparation process for a negotiation may seem superficial, it’s tricky and intricate. Unsuccessful negotiation strategies are everything, and if you want to avoid making mistakes, the following guidelines might really help you out.

ad:tech London opens September 11 with the strongest brand-side lineup in the conference's run. Heineken, Unilever, McDonald's, Ford, Kellogg's, Lego — what to watch.

In 2013, NetBase and Edison Research found women used different social channels for different apparel sub-categories. Thirteen years later, the channels have moved — to TikTok, Reddit, Pinterest, and the AI engines — but the underlying behavior has not. The 2013 finding read against 2026.
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