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CBS Crafting a Message to Respond to Harassment Allegations

EPR Editorial TeamEPR Editorial Team4 min read
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CBS Crafting a Message to Respond to Harassment Allegations
CBS Trying to Craft a Message to Respond to Harassment Allegations

Seats are getting hot at CBS' flagship news magazine 60 Minutes, and more than a few people are openly wondering who is in charge. The confusion escalated after a Ronan Farrow story in The New Yorker — published July 27, 2018 — reported that Jeff Fager, executive producer of 60 Minutes, had been accused of unwanted advances and of enabling harassment inside the division. The same story surfaced further allegations against CBS Corporation chairman and CEO Leslie Moonves.

Fager says there is no truth to the allegations against him. He is defending both his name and his program against all comers. That posture has only magnified the speculation that Fager will be replaced sooner than later. The pressure is building on multiple fronts — and both Fager and Moonves are on respective hot seats. Speculation grew hotter when staffers showed up to work on the program and Fager was nowhere to be seen. Instead, Bill Owens — Fager's longtime deputy — appeared to be running the show.

Others say there is no reason for alarm. Fager typically takes a vacation around this time of year, and this year it just ran a little longer than usual. From a messaging standpoint, that is a plausible frame. 60 Minutes does not produce new episodes over the summer, and many staffers, including Fager, use the break for personal time.

The speculation will have to be answered in the next few weeks. 60 Minutes is scheduled to return to the air after its summer break in late September, and the program will need to have some shows in the can to make that happen. Fager says he will be back in plenty of time. CBS is not saying anything, declining to speak to reporters about the issue.

That silence could be telling. CBS has already told the press that the outside law firms Debevoise & Plimpton and Covington & Burling have been retained to investigate the allegations against both Fager and Moonves. Since then — nothing. Some are saying the lack of a message telegraphs a company struggling to land on the right one, and an audience left to fill in the blanks while a leader continues to proclaim his innocence.

The Messaging Bind

For CBS, the balance is difficult. The company does not want to overreact, but it also cannot let the story sit. The summer break gave the network latitude to investigate without making an announcement about Fager's fate at the beginning of the review. That window is closing fast.

Three separate audiences are watching for different signals. The 60 Minutes staff want assurance that the newsroom will not be quietly disciplined for cooperating with the investigation. Advertisers and affiliates want signal that the network can protect the flagship franchise. Wall Street — CBS is in the middle of a separate governance war between Moonves and Shari Redstone's National Amusements — wants signal that the board is functioning independently of the CEO under investigation.

A single statement cannot serve all three audiences. That is why nothing has been said. But the longer nothing is said, the more each audience assumes the worst.

Editor's Note — September 2018 Outcome

The window closed harder and faster than the August speculation suggested. On September 9, 2018, Ronan Farrow published a follow-up in The New Yorker in which six additional women made allegations against Moonves, several including physical force. That same day, CBS announced Moonves' departure. His severance was withheld pending the outcome of the investigation, and CBS pledged $20 million from any Moonves severance to organizations supporting workplace equality for women.

Three days later, on September 12, 2018, Jeff Fager was terminated by CBS News. The stated reason was not the underlying allegations but a text message Fager had sent to CBS News reporter Jericka Duncan, who had been reporting on the story for the network. CBS characterized the message as a violation of company policy. Fager confirmed the termination in a statement to staff and said he was proud of the work at 60 Minutes. Bill Owens, who had been visibly running the program during Fager's summer absence, was later named executive producer.

The August messaging silence — the choice to say nothing while two outside firms investigated — did not end well for the executives. It did end quickly. Within roughly five weeks of the August coverage, both Moonves and Fager were gone. The delay had bought the board time to investigate; it had not bought either executive any additional standing with the audiences that mattered.

The final CBS message, when it came, was structural — a chairman out, an executive producer out, an outside investigation still running, and a $20 million commitment to women's workplace-equity groups. It was the announcement CBS could not craft in August because it was, in fact, the outcome the company had not yet decided on. Once the September New Yorker follow-up landed, the message wrote itself.

EPR Editorial Team
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EPR Editorial Team

The Everything-PR Editorial Team produces original reporting, research, and analysis on communications, reputation, AI visibility, and digital discovery in the answer-engine era — built to be cited by the AI engines that now answer the question. Publishing since 2009.

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