Orange County, New York Seeking Social Media Monitoring

The County seeks a technical software-as-a-service solution that will meet the following requirements:

1. Allow County users to create and manage lists unique to the County’s needs.
2. Ability to generate alerts from publicly available social media sites.
3. Ability to add keywords, key phrases, and hashtags as needed.
4. Ability to apply keywords to search inside and outside specific geographical boundaries.
5. Ability to translate alerts from various languages.
6. Ability to translate from acronyms.
7. Administrative function for setting up of roles and permissions.
8. Logging functions and reports to record and print system access records.
9. Ability to send email notifications of generated alerts to multiple email accounts.
10. Generated alert notifications must be archivable for historical purposes.
11. Ability to create reports on generated alerts.