- Increase awareness of PGW’s commitment to infrastructure improvement;
- Improve outreach to key PGW external stakeholders;
- More frequent and timed engagement that is strategically planned; and
- Develop measurable outcomes that produce overall channel growth.
- A process to assist PGW in clearly defining its social media program to relate to the selected audience.
- Grow audience groups and stakeholders, including analysis of what is important to residents, customers and industry peers.
- Development and delivery of written and visual assets (posts, blogs, images etc.) that align with the audience groups and their needs or desires as defined in the previous steps.
- Clear documentation of the executed plan, content including timelines and required resources, supported by regular reporting and analytics.





