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Chris Kempczinski

The McDonald's CEO Big Arch Bite Case Study
Crisis Communications

The McDonald's CEO Big Arch Bite Case Study

A 90-second Instagram video posted by McDonald's CEO Chris Kempczinski — promoting the new Big Arch burger — produced more competitor marketing leverage for Burger King and Wendy's than any McDonald's launch communications had generated in years. The case is now the reference for CEO authenticity crisis communications in 2026.

EPR Editorial Team ·