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Walmart Diverts a PR Nightmare: A Community Relations Case Study
Crisis Communications

Walmart Diverts a PR Nightmare: A Community Relations Case Study

Walmart's new store off Walden Avenue in Buffalo opened this month after a community relations situation that should have been resolved months earlier. The local transit authority had asked Walmart for six months to provide a bus drop-off location inside the store's parking area. A young woman had been killed two decades earlier crossing the same thoroughfare. The episode is small but instructive.

EPR Editorial Team ·
Walmart and Target: PR and Corporate Affairs Doctrine, Compared
Corporate Communications

Walmart and Target: PR and Corporate Affairs Doctrine, Compared

Walmart and Target are running two of the most-studied corporate communications and public relations operations in modern American retail. Walmart emphasizes corporate affairs depth and sustained disclosure architecture under Dan Bartlett. Target emphasizes consumer brand work and cultural relevance. Both companies are working through substantial strategic transitions as 2015 closes.

EPR Editorial Team ·
Walmart Caskets: The 2009 Entry Into the Funeral Services Category
PR, AI & Communications News

Walmart Caskets: The 2009 Entry Into the Funeral Services Category

Walmart entered the casket business this month — quietly, online only, with twenty caskets priced between $999 and $3,200, roughly a third of comparable funeral home pricing. The FTC Funeral Rule of 1984 made it legal. Costco entered in 2004. Walmart's October launch is the larger, louder, more sustained challenge. What the broader funeral services category should be watching.

EPR Editorial Team ·