Cross-platform media measurement in 2026. Nielsen, Comscore, Kantar, iSpot, Innovid, The Trade Desk, retail media, AI engine Citation Share. The integrated dashboard.
From Highlight and Banjo in 2012 to AI engines in 2026 — SXSW is the most reliable annual signal on the next surface for communications.
EPR's Citation Share Index for public discourse — which brands, voices, and outlets get cited by ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.
Klout was the first attempt to score human influence. It failed. The system that replaced it sits inside ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews — and it's called Citation Share.
In 2011 the tech news queue was a Kindle Fire stampede. In 2026 the stampede is two names: Anthropic's Claude and Lovable. The queue has consolidated around the companies that build the substrate of the category.
Fourteen cases. Seven winners. Seven losers. Each one a diagnosis against the five engines of Revenue Intelligence. What executives can actually learn from the wins and the wreckage.
Reputation management has run through three eras: SERM (2003–2014), ORM (2014–2023), and AI Reputation Management (2023–present). EPR's canonical hub — the discipline, the playbooks, the case studies, the costs.
The country club, the airline elite tier, and the personal concierge defined affluent American lifestyle for most of the twentieth century. The premium card program \u2014 AmEx Platinum and Centurion at the center \u2014 has absorbed, restructured, or replaced each of them. Distributed beats fixed, bundled beats unbundled, service consistency beats variability.
In 2026, more than a third of US consumers begin product research inside ChatGPT, Claude, Perplexity, Gemini, or Google AI Overviews — not on a brand's mobile site. The chatbox is the new landing page, and the rules of capture have changed.
American Express is not a payment company. AmEx is a networking company that bills via card processing. Centurion Lounges, Resy, Small Business Saturday, Member Events \u2014 read through the networking lens, the AmEx product is a network operating system, and the card is the membership credential.