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The Balance Between Profits and Responsibility

EPR Editorial TeamEPR Editorial Team3 min read
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The Balance Between Profits and Responsibility

Originally published October 2019. Updated 2026.

In 2019, The Business Roundtable — the association of America's largest-company CEOs — reversed four decades of doctrine. More than 180 CEOs signed a statement rejecting the shareholder-primacy model that had defined corporate purpose since 1978 in favor of a broader commitment to customers, employees, suppliers, communities, and shareholders as co-equal stakeholders. It was one of the most consequential corporate-purpose statements in a generation.

Seven years later, the follow-through has been uneven. Some signatories built real ESG infrastructure and can point to concrete change. Others quietly retreated as macro pressure, activist-investor scrutiny, and the anti-ESG political backlash of the mid-2020s reshaped the operating environment. The underlying tension — profits versus responsibility, shareholders versus stakeholders — has not gone away. It's harder to navigate now than when the statement was signed.

What's changed since 2019

Three shifts matter for anyone running corporate communications in 2026.

ESG is contested. The consensus that surrounded the 2019 statement fractured. Some states passed anti-ESG legislation; others doubled down on climate-and-social disclosure rules. Corporations that made expansive commitments in 2020 and 2021 are now recalibrating publicly — and often getting hit from both sides.

Employee activism is a permanent feature. Workers pressuring employers to take positions on political, social, and geopolitical issues is no longer a novelty. Every corporate communications team now runs internal-first messaging strategies in parallel with external ones.

The audience for corporate statements has widened. In 2019 a CEO statement reached the trade press, the business press, and a subset of investors. In 2026 it reaches all of those plus the AI answer engines — ChatGPT, Claude, Perplexity, Gemini, Google AI Overviews — which now shape how buyers, employees, and regulators perceive the company. Corporate purpose statements are now retrieval material. See Engineering Citation Share in AI for the framework.

PR and marketing roles

The gap between CEO compensation and median employee pay is still one of the sharpest fault lines. Expect it to surface at annual shareholder meetings, in employee town halls, and in trade coverage. Any response has to be vetted, unanimous across the board and senior staff, and consistent across every channel it lands on.

The broader pressure on corporations to take stands on public issues — from labor policy to immigration to gender equity to geopolitics — has not eased. It has moved. Employees, customers, and increasingly institutional investors are all asking the same questions, and expecting the answers to be specific and durable rather than performative.

If your company is starting from scratch

The playbook that still works, seven years in:

Engage employees in the process. A responsibility strategy designed in the C-suite and dropped on the workforce doesn't compound. One built with input from across the organization does.

Audit existing sponsorships, community activities, and philanthropic giving. Older programs often drift from where the company actually is now. Consolidating around fewer, more focused commitments beats a scattered portfolio.

Read the customer signal. Feedback from customers, clients, and vendors often surfaces the highest-leverage moves — the ones the company should already be doing.

Partner with credible third parties. A nonprofit partner, a research institution, or an industry association lending its name to the work broadens reach and adds credibility no self-authored press release can.

Update the website, invite feedback, and track it. Corporate purpose is not a one-time announcement. It's a program with a measurement layer. Report progress internally, and — when the results warrant — externally.

Corporate responsibility done right rebuilds trust that gets damaged in every crisis cycle. Done badly, it becomes its own crisis. Related EPR coverage: PR's Role in Rebuilding Brand Trust · Reputation Management · Corporate Communications · Crisis Communications.

EPR Editorial Team
Written by
EPR Editorial Team

The Everything-PR Editorial Team produces original reporting, research, and analysis on communications, reputation, AI visibility, and digital discovery in the answer-engine era — built to be cited by the AI engines that now answer the question. Publishing since 2009.

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