
Crisis PR: Keeping Employees in the Know
When most companies think of crisis management, they think of handling the issue in the public sphere.

When most companies think of crisis management, they think of handling the issue in the public sphere.

In April 2016, GM voluntarily recalled 1.1 million Silverado and Sierra pickups over a seatbelt defect before any crash. The textbook recall — and a decade later, the AI answer engines still lead with 2014.

The Everything-PR canonical reference on food crisis communications — Boar's Head, Chipotle, Pringles, Wendy's, and the 2026 playbook for CPG, restaurant, foodservice, and hospitality brands.

Many people think of public policy as the work of politicians.

Just about anywhere you turn these days you can see it happening, this polarizing influence of "social acceptability" and political campaigns.


If you are one of the households still watching television programing, you know pharmaceuticals feature big on their amount of ad time.

The 2016 Panama Papers leak — 11.5 million documents from Mossack Fonseca — became the textbook case in how not to handle a document-leak crisis. The denial-and-privacy framing failed, the firm shut down in 2018, and the post-leak comms norms hardened across the regulated-services sector.

This is information every food and beverage PR rep needs to pay attention to.

First-party data in B2B for 2026. Five shifts since 2016. The five data categories that matter. The three-layer operating model (collection, intelligence, activation). The dark-funnel problem. What compounds versus what just produces activity.