Learn how AI can accelerate your crisis response workflow in three key areas: detection, assessment, and drafting. Understand the limits of AI in crisis management, emphasizing human approval for all communications and factual determinations. Prepare your bounded workflow before a crisis hits to leverage AI safely and effectively.
Sierra is an autonomous AI customer service agent platform built by Bret Taylor and Clay Bavor, designed for major consumer brands to resolve customer service tickets end-to-end across multiple channels.
AI and automation have produced significant operational improvements in specific functions, modest improvements in others, and almost no improvement where they were most loudly promised.
A retrospective on the 2020 WEF and McKinsey workforce displacement forecasts — what landed, what was underestimated, and what holds up for communicators in 2026.
Most jobs are not disappearing. Individual tasks are. The actual AI disruption pattern across communications, legal, software, healthcare, and creative work — and why the question 'will AI replace this job?' is the wrong question.