AI Communications
Sierra
Sierra is an autonomous AI customer service agent platform built by Bret Taylor and Clay Bavor, designed for major consumer brands to resolve customer service tickets end-to-end across multiple channels.
Tag
Automation
Insights & Strategy
AI and Automation in Business Operations: Where the Gains Have Actually Landed
AI and automation have produced significant operational improvements in specific functions, modest improvements in others, and almost no improvement where they were most loudly promised.
AI Communications
People vs Technology: Which Jobs Are Actually Being Replaced by AI?
Most jobs are not disappearing. Individual tasks are. The actual AI disruption pattern across communications, legal, software, healthcare, and creative work — and why the question 'will AI replace this job?' is the wrong question.