DoubleVerify did $657M in 2024. IAS did $530M. The AI-driven brand-safety models they sell are systematically mis-classifying the creators who shape consumer purchase decisions — and the same bias shapes AI engine citation. The new measurement layer replacing them.
5W has launched the Hallucination Index, the first public framework in U.S. communications research to standardize the measurement of AI-generated misinformation about real brands. The index measures accuracy, drift, and brand hallucination risk. The pilot covers fashion, with future indexes planned for pharmaceuticals, financial services, automotive, hospitality, and food and beverage. This initiative addresses a critical need for brand-side risk measurement in an era where AI-generated falsehoods can cause significant damage. The methodology suggests remediation through structured authority and highlights legal and procurement questions surrounding AI-generated consumer harm.
X (formerly Twitter) underwent substantial changes following the 2022 ownership transition. This article examines what has changed for brand crisis response on the platform and what still works, offering an operational checklist and key takeaways for firms to update their strategies.
Disney's Maker Studios terminated its multimillion-dollar partnership with PewDiePie last week within 24 hours of a Wall Street Journal investigation surfacing antisemitic content in his videos. YouTube simultaneously cut Google Preferred and canceled his original series. What Disney did and what the broader creator economy should take from the case.