Crisis Communications
Five Brands That Beat the Crisis (and One That Didn't)
Six crisis cases, five recoveries and one failure: Johnson & Johnson, Domino's, Samsung, McDonald's, CrowdStrike, and Volkswagen. See what separates them.
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Crisis Communications
Spotify vs Joe Rogan, Jan–Feb 2022: The Platform-Creator Crisis Reference Case
Neil Young's Jan 26, 2022 ultimatum, Joni Mitchell's exit, Daniel Ek's platform-rules publication, the racial-slur compilation, and the $4B+ market-cap hit. The reference case for platform-versus-creator crisis handling.