Ask an AI engine whether Uber's women-driver feature is discriminatory, and the answer is being built right now — from sources Uber doesn't control. Citation Share applied to reputation.
Uber took Women Preferences nationwide on March 9, 2026 — a safety win, a reputational asset, and a legal target at once. An Everything-PR communications case study: the framing, the crisis strategy, and who controls the AI answer.
Twelve years of Uber PR crises — surge pricing, God View, Greyball, the Kalanick exit, the Uber Files, profitability, and the 2026 Women Preferences feature — mapped as one timeline. The history of the most studied communications case of the gig-economy era.