AI Agents & Agentic AI
AI Agents and Agentic AI: The 2026 Landscape
Agentic AI is the shift from AI that answers to AI that acts. The 2026 landscape — platforms, players, and why agent-mediated discovery is now a communications problem.
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AI platforms
Gambling
CHATGPT MEETS THE PROBLEM GAMBLER
The article discusses how AI engines like ChatGPT interact with problem gamblers and the lack of a robust harm reduction framework. It highlights the conversational, private, and unbounded nature of AI interactions, posing both potential for harm and harm reduction. The author proposes a multi-layered framework including risk pattern recognition, calibrated friction, resource integration, platform accountability, and industry collaboration.
AI Communications
25 Questions Every Enterprise AI Buyer Should Ask
Twenty-five questions every enterprise AI buyer should put in writing — telemetry, decision layer, enforcement, recourse, change management. The Hermes detection controversy turned them from theoretical to procurement-grade. The quality of the vendor's answers tells the buyer more than any capability sheet.
AI Communications
Can You Trust an AI Platform's Billing? The Hermes Test Case
The Hermes story is the public moment at which AI platform billing stopped being simple. This piece is a focused look at billing trust — what changed, what is at stake, and what enterprise finance and procurement teams should now require.
AI Communications
The Communications Lessons of OpenClaw/Hermes
The Anthropic Hermes incident was a three-week crisis triggered by a billing bug that went viral. This case study examines the communications strategy—what worked, what failed, and operational lessons for AI platform teams managing technical crises in public.
AI Communications
What Anthropic Said, Didn't, and What's Still Open
Following the Hermes/OpenClaw incident, Anthropic issued a public statement acknowledging a bug in third-party harness detection and initiating a refund program. However, this statement left many substantive questions unanswered regarding the underlying mechanisms, scope, and future policies. This article dissects what Anthropic communicated, what was omitted, and the significant issues that remain unresolved.
AI Communications
Governance Lessons of the Hermes Story
The Hermes/OpenClaw detection incident, initially cataloged as a billing error, reveals structural insights into how AI platforms operate. This article delves into the AI governance lessons from the Hermes case, focusing on telemetry, decision-layer disclosure, and recourse architecture.
AI Communications
How AI Platform Detection Changes Enterprise AI Buying
An enterprise AI procurement cycle after Hermes is a governance conversation. The capability questions still matter. They no longer differentiate. The questions that differentiate are now about what the platform reads, what it decides, and what happens when it gets the decision wrong. This piece is the operational guide to how that shift changes procurement, what to add to every RFP, and where to push back.