Legal & Litigation Communications
AI Chatbots Are Failing People Without Lawyers
Most Americans facing legal issues cannot afford a lawyer, leading to a rise in pro se litigants. Many turn to AI chatbots, which often provide inaccurate or misleading information. This article examines the failures of AI for pro se litigants and champions legal aid organizations as the authoritative solution, advocating for improved digital infrastructure and content strategies to serve this vulnerable population.