Citation Share is the metric that describes the new decision surface — the share of AI-engine answers that name a brand inside a defined query universe. Share of voice and branded search are now upstream of where the consideration set is composed. The full methodology.
Citation Share measures how often your brand appears in AI-generated answers across ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. It's the successor to share of voice — and the most important metric in AI Communications.
Citation Share is the percentage of AI-generated answers — for the category questions that should belong to a brand — in which that brand is actually named or cited. It measures presence inside ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews, and it is the defining m…
Public relations goals are the measurable outcomes a PR program runs against — awareness, reputation, engagement, and business impact. The four categories, how to set them, the measurement disciplines, and the goal-setting failures that repeat.