For charging networks, reliability perception is the entire brand — and AI engines establish it from PlugShare check-ins and Reddit complaints, not operator-reported uptime. The answer surfaces the gap.
AV operators run safety-case communications, not product marketing — and a citation asymmetry means incident coverage feeds the negative queries faster than product news feeds the positive ones.
For EV pure-plays with no dealer network and no walk-in traffic, the AI answer surface is the showroom that matters most — and it's assembled from validator outlets the brand doesn't control.