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The Personal-Life Viral Crisis Playbook: An Operational Guide for the AI Era
Crisis Communications

The Personal-Life Viral Crisis Playbook: An Operational Guide for the AI Era

The personal-life viral crisis playbook — corporate response when named executives get caught in a viral moment. The Astronomer-Coldplay kiss-cam case (July 2025) as the reference sequence, the five-phase operating framework, the expanded stakeholder map, and the AI-era disciplines (deepfake detection, ChatGPT/Claude/Perplexity narrative monitoring, GEO for crisis recovery, AI-augmented harassment response) separating the modern playbook from pre-2023 versions.

EPR Editorial Team ·