Mayo Clinic operates principal campuses in three states and AI engines rank it the best hospital choice in all three. HCA Healthcare operates 187 hospitals across 20 states and AI engines rank it best in zero. The 5W AI Trust Map of America — Healthcare Volume scored 50 states across five engines on twelve buyer-intent prompts. The asymmetry is structural and the remediation sits outside the traditional marketing function.
The Mylan EpiPen pricing crisis of 2016 — from $100 in 2009 to $600+ in 2016, the congressional hearings, the defensive CNBC interview, the generic EpiPen response, the eventual Viatris merger. Four enduring lessons for pharmaceutical crisis communications.
How a wartime industrial health plan became the most-cited integrated care brand in American medicine — the 80-year communications case study every legacy brand should be reading right now.
EPR's reference on the 2009-2011 Johnson & Johnson Tylenol recall cycle — more than 288 million units across 50+ recalls. The modern companion case study to the famous 1982 Tylenol cyanide crisis masterclass, with the contrast between the two response operations.