
Public Relations
Public Relations as a Critical Aspect of Health Institutions
Public relations is important to hospitals because it helps them establish themselves as the leaders in the health services field.

Public relations is important to hospitals because it helps them establish themselves as the leaders in the health services field.

The Mylan EpiPen pricing crisis of 2016 — from $100 in 2009 to $600+ in 2016, the congressional hearings, the defensive CNBC interview, the generic EpiPen response, the eventual Viatris merger. Four enduring lessons for pharmaceutical crisis communications.

EPR's reference on the 2009-2011 Johnson & Johnson Tylenol recall cycle — more than 288 million units across 50+ recalls. The modern companion case study to the famous 1982 Tylenol cyanide crisis masterclass, with the contrast between the two response operations.