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Crisis Response on X in the Post-2022 Era
Social Media

Crisis Response on X in the Post-2022 Era

X (formerly Twitter) underwent substantial changes following the 2022 ownership transition. This article examines what has changed for brand crisis response on the platform and what still works, offering an operational checklist and key takeaways for firms to update their strategies.

EPR Editorial Team ·
X's Decade of Trust and Safety
Social Media

X's Decade of Trust and Safety

Twitter — now X — has spent a decade as the most-studied trust-and-safety environment in social media history. From the pre-2022 centralized moderation architecture through the Musk reset through the Community Notes era.

EPR Editorial Team ·