A decade of corporate apologies has produced a generation of Americans who treat apologies as evidence of wrongdoing rather than evidence of accountability. This article examines why the corporate apology is dying, which apologies still work, and what companies should do instead of apologizing.
Brands need a systematic way to audit their presence in LLM outputs. This article outlines the components of a defensible AI audit, including query libraries, cross-platform execution, human review, and source extraction. It also details what good audit deliverables look like and common pitfalls to avoid. Learn how to commission an effective AI visibility audit.
The first time a CEO asks a chief communications officer "do we show up in ChatGPT," the conversation that follows reveals more about the comms function than the question itself. The question is increasingly being asked. The answers vary in quality, in part because the discipline
The old crisis communications rule was simple: respond within 24 hours. But in today's real-time media environment, that window has shrunk significantly. This article explores the structural shifts that necessitate a faster crisis response and offers an updated playbook for brands to manage communications effectively.
Procter & Gamble is the largest consumer packaged goods company in the world, with 65+ brands and more than $80 billion in revenue. EPR's reference covers P&G's 1837 history, current leadership under CEO Shailesh Jejurikar, PR agency roster, famous campaigns and crisis playbook.
