The first time a CEO asks a chief communications officer "do we show up in ChatGPT," the conversation that follows reveals more about the comms function than the question itself. The question is increasingly being asked. The answers vary in quality, in part because the discipline
Citation Share is the percentage of AI-generated answers in a category that cite, name, quote, or reference a given brand. It is to the answer-engine era what market share is to revenue. This article explains what Citation Share measures, what it doesn't, and why it's a crucial metric for brands to understand and manage their AI visibility.
The old crisis communications rule was simple: respond within 24 hours. But in today's real-time media environment, that window has shrunk significantly. This article explores the structural shifts that necessitate a faster crisis response and offers an updated playbook for brands to manage communications effectively.