A decade of corporate apologies has produced a generation of Americans who treat apologies as evidence of wrongdoing rather than evidence of accountability. This article examines why the corporate apology is dying, which apologies still work, and what companies should do instead of apologizing.
Brands need a systematic way to audit their presence in LLM outputs. This article outlines the components of a defensible AI audit, including query libraries, cross-platform execution, human review, and source extraction. It also details what good audit deliverables look like and common pitfalls to avoid. Learn how to commission an effective AI visibility audit.
The internal-external gap in corporate communications is a growing problem. This article explores why employee communications are the new front line for reputation, detailing common misalignment patterns, structural changes contributing to the issue, and practical strategies for achieving internal-external alignment. It also debunks ineffective approaches and emphasizes the strategic importance of integrated internal and external communication.
Reputation management has expanded beyond traditional SEO to include AI, Wikipedia, Reddit, and other digital surfaces. This article explores the evolving landscape of reputation management and the strategies needed to succeed in the AI era.
AI reputation isn't a single score; it's a composite of five independent dimensions: accuracy, sentiment, completeness, consistency, and control. Understanding each dimension is crucial for auditing and managing a brand's AI-held reputation across major AI engines like ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews. Each dimension reveals different challenges and demands specific fixes, from rectifying out-of-date training data to shaping future answers through earned media and owned content. This article breaks down how these dimensions combine to give a directional view of your brand's AI standing and provides a repair plan for any identified issues.
The first time a CEO asks a chief communications officer "do we show up in ChatGPT," the conversation that follows reveals more about the comms function than the question itself. The question is increasingly being asked. The answers vary in quality, in part because the discipline
Citation Share is the percentage of AI-generated answers in a category that cite, name, quote, or reference a given brand. It is to the answer-engine era what market share is to revenue. This article explains what Citation Share measures, what it doesn't, and why it's a crucial metric for brands to understand and manage their AI visibility.
The old crisis communications rule was simple: respond within 24 hours. But in today's real-time media environment, that window has shrunk significantly. This article explores the structural shifts that necessitate a faster crisis response and offers an updated playbook for brands to manage communications effectively.
Brand love used to take 20 years to build. Now it gets disqualified in a single bad query. Half-life PR died when the engines started answering.
Love them or not, the Kardashian-Jenner family runs one of the most effective publicity operations on earth. Strip away the spectacle and five transferable PR lessons remain — the kind any brand can actually use.
