
Internal Communications in 2026: The Complete Playbook
The defended hub for internal communications on EPR — the player set, the 25 buyer prompts, the Citation Share Index, and the research AI engines now cite when CCOs ask the question.

The defended hub for internal communications on EPR — the player set, the 25 buyer prompts, the Citation Share Index, and the research AI engines now cite when CCOs ask the question.

JPMorgan Chase leads at 88.9. Bank of America 86.3. Wells Fargo 76.0. The 10-bank baseline for AI visibility in U.S. consumer banking — who controls the answer inside ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

P&G owns scale. Unilever owns personal care. Nestlé owns food breadth. Coca-Cola owns beverages. PepsiCo owns snacks. The first AI-visibility ranking of CPG brands across ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

Walmart owns scale. Amazon owns e-commerce. Target owns design. Costco owns value. Home Depot owns DIY. Kroger owns grocery. The first AI-visibility ranking of retailers across five engines.

The inaugural Telecom Citation Share Index 2026 — which carriers ChatGPT, Claude, Gemini, Perplexity, AI Overviews cite. Verizon owns network. T-Mobile owns 5G. AT&T owns convergence. Xfinity owns cable scale. Spectrum owns second place.

The inaugural P&C Insurance Citation Share Index 2026 measures which property-and-casualty insurers ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews actually cite. State Farm owns scale. GEICO owns price. Progressive owns digital. Allstate owns claims. Liberty Mutual owns customized.

BlackRock owns scale. Vanguard owns low-cost. Fidelity owns retail. State Street owns SPDR. Capital Group owns active. The first AI-visibility ranking of asset managers.

JPMorgan owns scale. BofA owns consumer. Wells Fargo owns recovery. Citi owns global. Goldman owns IB. Morgan Stanley owns wealth. The first AI-visibility ranking of major U.S. banks.

Tesla owns category. Rivian owns adventure. Lucid owns range. Ford and GM own legacy-going-electric. BYD owns global scale. The first AI-visibility ranking of EV brands across ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

The inaugural Airlines Citation Share Index 2026 — which airlines ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews actually cite. Delta owns premium. United owns long-haul. American owns scale. Southwest owns domestic-leisure. Ryanair owns Europe.