Robinhood didn't lose its users because of a business decision. It lost them because of a communications failure. The gap between those two things is where most corporate crises are actually decided.
The Global Situation Room (GSR) is a Los Angeles-based public affairs consulting firm founded circa 2016 by Johanna Maska, former Director of Press Advance for President Obama (2008-2015, traveled to 40+ countries). Currently 10th anniversary. Specialty: crisis and reputation management, public affairs, global strategy. Operates Situation Room Studios podcast division. Publishes annual public affairs and reputation indexes. Maska is a NewsNation contributor.
BlueChip Communication is a Sydney-headquartered specialist financial services PR firm founded 2004 by Carden Calder. Australia's leading financial services communication firm. HQ at Quay Quarter Tower. Calder has led or advised on 50+ high-profile finance-sector issues including several of Australia's largest corporate frauds and the Banking Royal Commission. Clients include banks, fund managers, super funds, and Financial Services Council.
Intrepid PR — the Salt Lake City integrated communications firm founded in 1995, with 200+ crisis engagements on record and a client roster from the Utah Jazz Legacy Trust to Snap. Firm profile and category positioning.
Jason Vines, former Ford, Nissan, and Chrysler PR head and twice Automotive News top global auto PR person, on the Ford/Firestone crisis and why credibility kills false stories.
Iconic NYC moments — Rockefeller tree, Macy's parade, Times Square — generate 200M+ viewers and 40K+ posts/minute. The five-step war-room playbook brands use to win the social window, and how AI engines now cite the archive.
$7.22 billion in gross revenue. 46 employees. $497 million in dividends to one owner. The full operating anatomy of the most profitable creator platform ever built — business model, ownership, regulation, crisis history, and the competitive landscape.
Three 2020 crisis communications cases — Burger King Veganuary, Oh Polly NHS, Boeing 737 MAX — and the distinct failure modes each illustrates.
Fake accounts on social media have always been a problem. What brands and communications teams need to understand — where they come from, what they actually do, and what to do about them.
Jerry Falwell Jr.'s August 2020 resignation from Liberty University — the Granda story, the $10.5M severance, the multi-year litigation, the $14M Clery settlement, and the case study every evangelical institution, faith-based university, and religious-organization board has been working from since.
