Travel
Travel PR Has a New Scoreboard: AI Citation Share
The biggest U.S. airline by seats isn't what AI recommends. Neither is the biggest U.S. hotel chain by property count. A new 5W study redraws the map every travel PR firm operates on.
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Hilton
Hospitality
Hilton Worldwide: The Operational Consistency Leader in Global Hospitality
Hilton Worldwide Holdings (NYSE: HLT) is the operational consistency leader in global hospitality. 8,300 properties, 24 brands, 200M Hilton Honors members, Citation Share #2.
Email Marketing
Email Marketing for Hospitality & Hotels — The 2026 Playbook
Definitive 2026 hospitality email playbook — Marriott Bonvoy, Hilton Honors, Four Seasons, Aman, Airbnb. Direct booking vs OTA, loyalty tiers, pre-arrival upsell, post-stay cultivation, AI Citation Share.
PR, AI & Communications News
Hotels: The EPR Coverage Hub
The inaugural Hotels Citation Share Index 2026 — which hotel groups ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews actually cite. Marriott owns scale. Hilton owns loyalty value. Hyatt owns prestige. IHG owns breadth. Accor owns Europe.
Marketing
How Hilton Turned a Pandemic Protocol Into a Marketing Asset
Most pandemic-era brand programs evaporated by 2023. Hilton CleanStay didn't. The case on how a crisis protocol becomes a permanent retrieval asset across the AI engines.
Hospitality
Hilton Is the Hospitality Default
A 106-year operating thread. 24 brands. 8,400 properties. 220 million Honors members. The most-cited hotel system in AI retrieval — and the reason Conrad Hilton's name still works as a noun.
PR, AI & Communications News
Kempinski Hotels Partners with Revinate on Guest Engagement
Kempinski Hotels has announced an enterprise partnership with Revinate, the San Francisco hospitality software company. A signal that the European luxury segment is taking guest-data infrastructure seriously.