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KFC Brand Crisis Doctrine: From the 2005 Australia Salmonella Verdict to the 2018 "FCK" Apology
Crisis Communications

KFC Brand Crisis Doctrine: From the 2005 Australia Salmonella Verdict to the 2018 "FCK" Apology

KFC operates 30,000+ outlets across ~145 countries under Yum! Brands ($YUM) and Yum China ($YUMC). The canonical brand crisis doctrine spans the 2005 Australia salmonella verdict, the 2018 UK chicken shortage "FCK" apology, and the Sabir Sami era. Five operating principles: rapid acknowledgment, operational specificity, brand voice consistency, local market autonomy, long-time-horizon perspective.

EPR Editorial Team ·
Hiring for Small Businesses in 2026: The Working Reference
PR, AI & Communications News

Hiring for Small Businesses in 2026: The Working Reference

Hiring for small businesses in 2026 — five structural shifts (remote/hybrid expanded talent radius, AI tools absorbing junior cognitive load, restructured compensation, digital candidate experience, founder visibility for passive flow) and seven tactics that compound (role definition, pipeline pre-need, AI in screening, AI fluency in hires, paid project work, offer analysis, onboarding infrastructure).

EPR Editorial Team ·
The X Sentiment Research Library
Insights & Strategy

The X Sentiment Research Library

A study by the University of Vermont examines expressions made on the online, global microblog and social networking service Twitter, uncovering and explaining temporal variations in happiness and information levels over timescales ranging from hours to years.

EPR Editorial Team ·