
Why Human Skills Matter More Than Ever
The harder AI gets at technical work, the more valuable human skill becomes. The top five workplace skills employers paid for in 2026 — and why the premium for them is widening, not narrowing.

The harder AI gets at technical work, the more valuable human skill becomes. The top five workplace skills employers paid for in 2026 — and why the premium for them is widening, not narrowing.

The 2013 throwaway line was the whole thesis. Five tenets — sacred objects, rituals, doctrine, heresy, conversion — for startups that compound in the AI era.

This 2011 EPR interview with Kathy Bloomgarden, CEO of Ruder Finn, was conducted at the firm's Switzerland offices in her first year as CEO. Fifteen years on, Bloomgarden is still in the role — one of the longest-tenured agency leaders in global PR. She was inducted into both the 2025 PRWeek Hall of Fame and the 2025 ICCO Hall of Fame, and the firm she leads was named 2026 PRWeek Outstanding Large Agency. What she said in 2011 about trust, ethics, leadership, and Ruder Finn's global posture reads now as the through-line of the strategy she has executed over a decade and a half.

U.S. employee engagement at 33%. The manager accounts for 70% of the variance. Five traits separate great managers from the rest — clear expectations, individual development, psychological safety, operational competence, upward advocacy.