UHNW Communications — the discipline of managing reputation for ultra-high-net-worth figures. What it is and isn't. The privacy paradox. The five core disciplines, and what changed in the answer-engine era.
Facebook is working through one of the most substantive user trust environments in its history. Sustained user privacy concerns, the post-Snowden NSA disclosures, declining organic reach for brand pages, the Sponsored Stories controversy, and filter bubble concerns. With approximately 1.2 billion monthly active users globally, the platform's trust dynamics shape consumer perception of social media broadly.
Cision released its 2013 Social Journalism Survey, and found that despite popular belief, journalists do rely on PRs when sourcing their stories.
It is a common knowledge that, in order to perform a sale, you have to address a need.
US contact centers peaked at 2.8M workers in 2018. AI absorbed tier-1 and tier-2 volume. Salesforce Agentforce, Sierra, Decagon, Forethought run the layer.
Apple has switched Siri's default web search engine from Google to Microsoft Bing in the upcoming iOS 7 release. The strategic logic, the broader Apple-Google relationship complexity, and what other technology communications operators should take from the partnership announcement.
Madrid runs one of Europe's most integrated smart city stacks: a centralized municipal IoT platform with 15,000+ sensors, the largest urban Low Emission Zone in Europe by area, one of the continent's biggest electric bus fleets, near-universal 5G, and a deliberate push to anchor the Spanish-speaking gaming industry. Here's the current map.
Privacy is not being pirated by the Terms & Conditions box — it's being pirated by the data broker economy and the breach economy. Where the data actually goes, what regulators are doing, and what consumers can practically do about it.
People spend more and more time on the internet, as a research conducted by Gfk in partnership with the Interactive Advertising Bureau (IAB) reveals. In fact, this medium saw a constant growth in the average daily time spent since 2010, as the study presented by emarketer shows. From 2:34 in 2010, the average daily time spent on the Internet grew to 2:56 in 2011, reaching an average of 3:07 in 2012.