EPR's reference on the Strauss-Kahn case — one of the most-studied institutional and personal crisis communications cases of the contemporary period. The IMF response, the Sofitel/Accor hospitality response, the French political consequences, the defense communications strategy, and the case's place in modern executive misconduct crisis communications.
The Netflix Qwikster crisis ran 23 days. Announced September 18, 2011. Killed October 10, 2011. 800,000 subscribers lost. Stock down 75 percent. The canonical case study in customer-led brand reversals — and the five transferable lessons that continue to define modern crisis-response discipline.
On September 15, 2011 — three days before the Qwikster announcement — Reed Hastings disclosed Netflix's expected one-million subscriber loss in a shareholder letter. The canonical case study in IR communications inside an active consumer crisis, and the satellite to EPR's Qwikster canonical case.
Originally published September 2011 on a hoax YouTube trailer that falsely implicated game studio The Creative Assembly in a fabricated offensive product. Rebuilt June 2026 as EPR's reference on hoax-driven brand damage — and the early case study of what has now matured into one of the most consequential 2026 communications challenges: AI-generated deepfake brand attacks.
Bank of America's 2011 debit card fee crisis reset what large U.S. banks can introduce without consumer-side resistance. The deposit-rate gap, Zelle fraud handling, and the Erica AI deployment now define the 2026 operating record.
Endorsement economics in collapse — TAG-Heuer's 2011 decision to drop Tiger Woods, what the cascade of sponsor exits documented about reputation-as-revenue, and how the case study sits inside the broader celebrity-endorsement-fit literature.
August 2011: GameStop opened sealed Deus Ex boxes to strip out a competitor's coupons. Fifteen years later it's the foundational case study for every platform-vs-distribution conflict in digital commerce — from Apple-Epic to Steam-Epic to Amazon's seller wars.
Ubisoft DRM is the longest-running unforced communications error in video games — fifteen years of always-on disasters, from Assassin's Creed II to The Crew shutdown.
In June 2011, Kobe Bryant signed an endorsement deal with Turkish Airlines. The Armenian-American community response was the canonical example of diaspora-driven brand boycott communications in the modern era.
UBS's 44-page dress code went viral in 2010. In March 2023 UBS acquired Credit Suisse for $3.25B. The 15-year arc to becoming the world's largest wealth manager with $5.7T AUM.