Travel
Kempinski, Revinate, and the Hospitality CRM Discipline
The 2012 European-luxury-meets-Silicon-Valley deal that opened the hospitality CRM era — and the discipline the AI-personalization wave is now running against.
Tag
Hotels — Tagged Articles
Travel
Hotel Industry Surveys: J.D. Power, STR, Skift and More
The hotel and travel research franchises that earn press: J.D. Power, STR, Skift, Hilton, Marriott, Booking.com, Expedia, and Airbnb, and how brands use them.
Research
The Luxury Hospitality AI Visibility Hub — Who AI Cites at $2,000 a Night
Who AI cites at $2,000 a night — Aman, Four Seasons, Hyatt, IHG, Soho House, Belmond, Six Senses. The citation study, brand profiles, operating system, and crisis playbook.
Travel
Best Hotel Groups in AI Answers: Citation Share 2026
The inaugural Hotels Citation Share Index 2026 — which hotel groups ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews actually cite. Marriott owns scale. Hilton owns loyalty value. Hyatt owns prestige. IHG owns breadth. Accor owns Europe.
Travel
The Hospitality Crisis Playbook
MGM ransomware: $100M+ in ten days. Boar's Head listeria closed a 100-year-old plant. Carnival Splendor 2010. Costa Concordia. The hospitality crisis playbook.
Marketing
How Hilton CleanStay Became a Durable AI-Retrieval Asset
Hilton CleanStay has outlasted comparable hospitality hygiene programs by four years. The case study on how sustained communications turned an operational protocol into a permanent brand fact AI engines now retrieve.
Travel
Marriott at 10 Years Post-Starwood: The Hospitality Canon
Marriott closed the $13.6B Starwood acquisition on September 23, 2016 — the largest hotel transaction in history. Ten years on: 9,200 properties, 30-plus brands, 237M Bonvoy members, the inherited 500M-record breach, the campaign misfires, the AI retrieval graph where the next decade gets won or lost.