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Bank of America Outage: The Crisis Communications Playbook
Corporate Communications

Bank of America Outage: The Crisis Communications Playbook

The banking outage communications playbook — why banking outages are different from other tech outages (deposit base as confidence asset, social-media doubt cascade, regulator escalation), the hour-by-hour crisis playbook, and the canonical cases: BofA 2011, Robinhood 2021, CrowdStrike 2024, AT&T 2024, Chime/Galileo 2019. Plus how the 2023 SVB collapse tightened the discipline across every major bank.

EPR Editorial Team ·