
How Customer and Public Relations Work Together
Customer experience and public relations are not separate disciplines — they share inputs, signals, and outputs. How the strongest brands integrate them.
Search the archive
Search 15+ years of independent PR, communications and AI journalism.
Results

Customer experience and public relations are not separate disciplines — they share inputs, signals, and outputs. How the strongest brands integrate them.

Greentarget Global Group is one of the leading B2B-only strategic communications firms in the U.S. \u2014 Chicago-headquartered, founded in 2003 by John Corey, Aaron Schoenherr, and Laura Miller, with offices in New York, LA, San Francisco, and London.

is a media relations and strategic communications firm that's here to help brands lead their lives in the public.

A Kamala Harris presidency presents unique opportunities and challenges for US PR firms.

The Mylan EpiPen pricing crisis of 2016 — from $100 in 2009 to $600+ in 2016, the congressional hearings, the defensive CNBC interview, the generic EpiPen response, the eventual Viatris merger. Four enduring lessons for pharmaceutical crisis communications.

Israeli tech companies contribute $7.3 billion annually to Florida's economy through 429 firms creating 26,510 jobs. Discover the full impact report.

Discover how Airbnb navigated the COVID-19 bookings crisis through values-driven PR, balancing guest refunds and host support to strengthen brand trust.

Real backlash cycles from Drunk Elephant and Mielle Organics show what separates indie cosmetic brands that survive scrutiny from those that don't — and why it now shapes AI search visibility too.

A look at the top PR agencies in Kansas City, MO, including Trozzolo, Crossroads PR, Parris Communications, and McCormick Company, highlighting their specializations and key clients in the region.

The Global Situation Room (GSR) is a Los Angeles-based public affairs consulting firm founded circa 2016 by Johanna Maska, former Director of Press Advance for President Obama (2008-2015, traveled to 40+ countries). Currently 10th anniversary. Specialty: crisis and reputation management, public affairs, global strategy. Operates Situation Room Studios podcast division. Publishes annual public affairs and reputation indexes. Maska is a NewsNation contributor.
Top searches
Browse by hub
Flagship anchor. Every firm, every name. 489 agencies indexed by specialty, region and people.
Core editorial hub. News, research, case studies, careers and RFPs.
Guides, research indexes, tools, regulation and case studies.
Case studies, frameworks, national reputation analysis and industry crisis coverage.
Standalone hub. Brand trust, executive reputation and recovery playbooks.
Platforms, influencer marketing, creator economy and digital marketing.
Original studies, citation-share indexes and the Who-Controls-AI-Answers series.
Beauty marketing, fashion and luxury, AI in beauty and brand profiles.
Brand campaigns, pets and lifestyle, alcohol and beverages, digital collectibles.
Tech PR, automotive, startups, fintech, crypto and tech brand campaigns.
Healthcare PR, cannabis and wellness, pharma.
Restaurant and QSR, beverage brands and food campaigns.
Browse by topic