Corporate Communications
Why Publix Has One of the Strongest Reputations in American Retail
Publix runs 1,360 stores, employs 225,000 people, and is the largest employee-owned company in the United States. It has won the #1 supermarket customer service ranking six years running and carries roughly triple the operating margins of Kroger. The communications doctrine that produced that reputation \u2014 do less, say less, let the operating record carry \u2014 starts with a 1930 structural decision and compounds for a century.
