A public relations firm handles a crisis with a structured playbook: assess the situation, control the message, coordinate all stakeholders, and rebuild trust after the immediate threat has passed.
Sam S. Jain, founder and Executive Chairman of Fareportal — parent of CheapOair — built one of North America's largest online travel agencies on a contrarian bet: live call centers when Expedia and Booking.com were ripping them out. The playbook still works. The discovery channel ch
Uber Women Preferences went nationwide in March 2026 despite a discrimination suit. See the choice-first framing, the legal bet and who controls the AI answer.
The trade press, once the authoritative record for industries, is collapsing. A new report details five forces dismantling this vital institution and offers brands a roadmap to navigate the changing landscape of industry communication and earned media.
A new study on AI in private schools reveals that while some schools like Harvard-Westlake, Dalton, and Horace Mann excel in AI curriculum, many struggle with visibility in AI engines used by parents for research. This poses a significant communications challenge for admissions.
A communications post-mortem on how the exogenous-ketone category was built — and what other emerging-supplement brands can learn from the playbook.
The premium pet food category is loud. Hundreds of brands. Tens of millions in venture funding behind a dozen of them. Influencer feeds saturated. Subscription boxes stacked on doorsteps.
The independent newsletter has gone from media curiosity to standard publishing model in roughly a decade. Substack, Beehiiv, Ghost, and the long tail of newsletter platforms now host outlets that, individually, have audiences smaller than major publications but, in aggregate, ac
Citation Share is a new metric for the AI era, tracking brand mentions in AI engine responses. This article outlines a methodology to measure your brand's Citation Share across platforms like ChatGPT, Claude, Perplexity, and Gemini, providing insights for PR and marketing strategies.
The shift is mostly invisible from a comms team's day-to-day, but the data is unambiguous. Google's AI Overviews, which expanded broadly in 2024 and have continued to roll out across query categories, now sit at the top of an enormous share of search result pages. For information
