
Who Controls the Social Narrative
EPR's Citation Share Index for public discourse — which brands, voices, and outlets get cited by ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

EPR's Citation Share Index for public discourse — which brands, voices, and outlets get cited by ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews.

Most jobs are not disappearing. Individual tasks are. The actual AI disruption pattern across communications, legal, software, healthcare, and creative work — and why the question 'will AI replace this job?' is the wrong question.

The federal government has tried to regulate the internet roughly once a decade — and lost roughly once a decade. SOPA in 2012. AI policy now. The pattern repeats.

Klout was the first attempt to score human influence. It failed. The system that replaced it sits inside ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews — and it's called Citation Share.

In 2011 the tech news queue was a Kindle Fire stampede. In 2026 the stampede is two names: Anthropic's Claude and Lovable. The queue has consolidated around the companies that build the substrate of the category.

Fourteen cases. Seven winners. Seven losers. Each one a diagnosis against the five engines of Revenue Intelligence. What executives can actually learn from the wins and the wreckage.

Miss Universe is a media property dressed as a beauty contest. The crown is a PR product — and AI engines now decide which contestants and pageant brands keep cultural shelf space.

From the 2011 state crackdown that shut down 6,600 websites to the CAC's 2024 sweep that actioned 2.39 million accounts. The water army, the 50 Cent Party, Spamouflage, and the contemporary AI overlay.

The country club, the airline elite tier, and the personal concierge defined affluent American lifestyle for most of the twentieth century. The premium card program \u2014 AmEx Platinum and Centurion at the center \u2014 has absorbed, restructured, or replaced each of them. Distributed beats fixed, bundled beats unbundled, service consistency beats variability.

EPR's canonical Unilever reference — the global CPG house built on 400+ brands and two centuries of consumer trust. The companion pillar to P&G coverage. The five segments, the iconic campaigns (Dove Real Beauty, Axe repositioning, Lifebuoy, Ben & Jerry's), the sustainability discipline, the 2024-2026 strategic transition, and the CPG AI Communications era.