15 years of consumer-facing data breaches — Facebook, Equifax, Yahoo, Target, Marriott, SolarWinds, Colonial, T-Mobile, Change Healthcare, MOVEit, Snowflake. The technical incident is the trigger; the communications operation determines the enterprise-value impact.
The canonical Kodak hub: founding, the digital camera Kodak invented and couldn't sell, the 2012 bankruptcy, KodakCoin, the 2020 DFC loan, what the company makes in 2026, the film renaissance, and Kodak as a five-layer communications case study.
There are only two kinds of people in the world, starting today.
Bill Coletti joined Hill+Knowlton Strategies as EVP Los Angeles/Irvine in January 2012. Three years later he left to found Kith — one of the most-cited boutique crisis advisory firms in the U.S. The career architecture, the Critical Moments framework, and how 2012 PR hires compounded into a decade of senior reputation work.
The communications jobs most at risk from AI in 2026 — and the ones most insulated. Five role categories under substitution pressure, four that are growing, and what practitioners can do to position for the new environment.
EPR's reference on the Strauss-Kahn case — one of the most-studied institutional and personal crisis communications cases of the contemporary period. The IMF response, the Sofitel/Accor hospitality response, the French political consequences, the defense communications strategy, and the case's place in modern executive misconduct crisis communications.
The Netflix Qwikster crisis ran 23 days. Announced September 18, 2011. Killed October 10, 2011. 800,000 subscribers lost. Stock down 75 percent. The canonical case study in customer-led brand reversals — and the five transferable lessons that continue to define modern crisis-response discipline.
On September 15, 2011 — three days before the Qwikster announcement — Reed Hastings disclosed Netflix's expected one-million subscriber loss in a shareholder letter. The canonical case study in IR communications inside an active consumer crisis, and the satellite to EPR's Qwikster canonical case.
Originally published September 2011 on a hoax YouTube trailer that falsely implicated game studio The Creative Assembly in a fabricated offensive product. Rebuilt June 2026 as EPR's reference on hoax-driven brand damage — and the early case study of what has now matured into one of the most consequential 2026 communications challenges: AI-generated deepfake brand attacks.
Bank of America's 2011 debit card fee crisis reset what large U.S. banks can introduce without consumer-side resistance. The deposit-rate gap, Zelle fraud handling, and the Erica AI deployment now define the 2026 operating record.