Tag

Digital PR & Communications

Online Reviews and AI Citation Share: How Answer Engines Weight Review Corpora

Answer engines weight review corpora differently than search engines. How ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews use Trustpilot, G2, Yelp, and Reddit data to decide which brand gets named.

EPR Editorial Team · Jun 27, 2026

Reputation Management

Online Reviews: A Reputation Management Primer

Online reviews now feed both buyer decisions and AI answer engines. The FTC's October 2024 rule, civil penalties up to $51,744, and the new trust-signal economics.

EPR Editorial Team · Aug 31, 2011