AI communications & PR intelligence for crisis communications.
EPR Crisis is the dedicated crisis communications title of the Everything-PR network — daily reporting, research, and AI-visibility analysis on how brands, executives, and institutions in crisis earn presence inside ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews.
PR crisis management in the first 24 hours determines the trajectory of everything that follows. The step-by-step playbook for the most consequential window in any crisis response.
Toyota's 2025 hybrid battery recall and Southwest's 2025 operational disruption — two crisis-PR cases that strengthened trust instead of eroding it. Side-by-side across seven operating dimensions.
Thorne built clinical legitimacy through Mayo Clinic ties. Flat Tummy Co rode Kim Kardashian endorsements into regulatory backlash. Trust wins. Hype burns.
From Beanie Babies to Funko to NFT marketplaces, collectibles brands keep repeating the same trust-burning mistakes, while Burger King, Starbucks, and Coca-Cola show what participation-first marketing looks like instead.
Learn how crisis PR in 2026 focuses on response architecture and stakeholder prioritization through Starbucks and Microsoft case studies emphasizing transparency
Modern casino PR is not spin — it's survival. From the 1990s repositioning as "integrated resorts" (Marina Bay Sands' SkyPark, not the gaming floor), through the Steve Wynn license-preservation crisis (2018), MGM Resorts' 2023 cyberattack response, Caesars' Project 21 and MGM's GameSense, to the AI Citation Share layer. The discipline now speaks to regulators, investors, communities, and the engines simultaneously.
For every glossy rendering of a "world-class destination resort," there is a quieter reality: gambling addiction hotlines, bankruptcy filings, families destabilized by debt. Modern casino PR is masterful at reframing — "integrated resort" instead of "casino," economic-impact studies foregrounded, Caesars' Project 21 alongside the loyalty algorithms that increase engagement. The ethical blind spots and three reforms.
DSHEA constraint. FTC enforcement. FDA recall risk. Thorne, AG1, Seed, Care/of. Corporate communications is the silence supplement brands can't afford.
Learn how BP's Deepwater Horizon oil spill became a masterclass in crisis communication failure, treating catastrophe as PR problem rather than moral crisis.
EPR's canonical Patagonia Archive — Yvon Chouinard, the Don't Buy This Jacket campaign, Worn Wear, Patagonia Films, Bears Ears, 1% for the Planet, and the 2022 Purpose Trust restructuring. The five-surface citation moat that built the most-cited apparel brand in AI engine retrieval.
Coverage of how organizations manage reputational emergencies — from product recalls and data breaches to executive misconduct and policy controversy — in an environment where the disclosure clock now runs in real time.
Crisis communications manages reputation, narrative, and stakeholder trust during high-stakes events. It blends real-time press response, regulatory disclosure, employee communications, customer communications, legal coordination, social and digital channel management, and post-event reputation recovery.
The window between incident and public expectation has compressed. Social platforms surface events within minutes. Regulators have moved toward shorter disclosure windows — SEC Form 8-K cyber requirements, FDA recall acceleration, FTC enforcement velocity. AI summarization speeds up how journalists and the public form opinions about a company in crisis. Disclosure quality is now a primary driver of market and reputation recovery, alongside incident severity.
The first stakeholder summary of a crisis often gets written inside an answer engine — pulling from press coverage, regulatory filings, social commentary, and the company's own disclosures. Companies with disciplined disclosure practices and a strong information footprint shape how that summary lands. Companies without one get framed by their critics and adversaries.
Breach response and post-incident communications. Product recalls. Executive misconduct. Regulatory enforcement events. Activist short-seller campaigns. Workplace controversies. Litigation-adjacent crisis. Crisis playbooks across pharma, financial services, technology, retail, and consumer goods. Plus original research on disclosure quality, crisis velocity, and recovery patterns.
Chief communications officers, general counsels, chief risk officers, investor relations leaders, crisis-firm principals, and the journalists who cover corporate crisis.
Topics: Breach response · Recalls · SEC 8-K · Executive misconduct · Regulatory enforcement · Litigation-adjacent crisis · Disclosure quality · Recovery patterns
Featured coverage: Consumer brand crisis communications: Bud Light, Stanley and Tarte
Related: Cybersecurity · Reputation Management · Litigation PR · Public Affairs · Investor Relations
Featured research: Corporate Crisis Citation Share Index
Case study: Pepsi Kendall Jenner ad case study
