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General Motors' Recall Decade: The 2014 Ignition-Switch Crisis and the Communications Playbook That Followed
Automotive & Mobility

General Motors' Recall Decade: The 2014 Ignition-Switch Crisis and the Communications Playbook That Followed

General Motors' 2014 ignition-switch recall covered 2.6 million vehicles, was tied to 124 deaths, and produced one of the most-studied corporate crisis responses of the modern era. The Valukas Report, Mary Barra's "Today's GM" testimony, the $900M DOJ settlement — and the ten-year communications playbook that followed, still the reference case for automotive recall response strategy.

EPR Editorial Team ·
Boris Becker's Diplomatic-Immunity Gambit
Editorial

Boris Becker's Diplomatic-Immunity Gambit

Boris Becker's diplomatic-immunity gambit against his June 2017 UK bankruptcy is the most novel legal-and-PR play any high-profile debtor has run in years. Whether it succeeds or fails at the High Court hearing later this year, the framing has already produced the reputational cost that will define the case.

EPR Editorial Team ·
Hanford Tunnel Collapse: The Nuclear-Industry Crisis Communications Case
PR, AI & Communications News

Hanford Tunnel Collapse: The Nuclear-Industry Crisis Communications Case

On May 9, 2017, a tunnel at the PUREX facility at the Hanford Nuclear Site collapsed. No injuries, no measurable release, the immediate physical risk contained. The communications response is what the industry should be studying. Multi-entity coordination, the historical case file, the visual asset, the third-party technical voices — the five lessons every industrial crisis communicator should be reading.

EPR Editorial Team ·
Random Tidbits from A NY PR Agency Owner
PR, AI & Communications News

Random Tidbits from A NY PR Agency Owner

I am flabbergasted as to why more people in our industry aren’t utilizing Op-eds and blog posts more as Google Rankings continue to reward websites and authors who produce high-quality content regularly. One would think that anyone employed at a PR Firm should be jumping for joy, as unique content placed properly can help rapidly move relevant search rankings – yet very few in our industry write often. Perhaps I should be happy as it benefits my company – but it is just amazing that PR pros don’t spend more time writing as it can have major impact on search engine activity.

Ronn Torossian ·
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