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Ford vs Toyota: Two Ends of the Social-Media Communications Spectrum

Ford vs Toyota: Two Ends of the Social-Media Communications Spectrum

Toyota is in the middle of the worst recall crisis in modern automotive history — and is running a 1990s communications playbook against it. Ford is running Scott Monty's social-media operation, the Fiesta Movement, and Alan Mulally's accessible CEO posture. The contrast is the case file every consumer brand should be reading.

EPR Editorial Team ·
KCSA Strategic Communications: NYC Integrated Communications Firm Since 1969

KCSA Strategic Communications: NYC Integrated Communications Firm Since 1969

KCSA Strategic Communications is the New York–based integrated communications agency founded in 1969 — PR, IR, capital markets, social media under one roof. Headquartered at 261 Madison Avenue. 54 employees, ~$32.7M annual revenue. Practice areas: financial services, cannabis and psychedelics, healthcare, technology, women's health and wellness, digital media.

EPR Editorial Team ·
Toyota's 2009-2011 Recall: The Crisis PR Playbook

Toyota's 2009-2011 Recall: The Crisis PR Playbook

Toyota recalled 10 million vehicles, paid a $1.2 billion DOJ settlement, and built the reform playbook every automaker now follows. The full timeline, the Prius software chapter, the six-phase recall mechanics, the repeat-recall doctrine, and the Toyota vs GM comparison.

EPR Editorial Team ·
Tiger Woods' PR Strategy Still Infuriating

Tiger Woods' PR Strategy Still Infuriating

The February 19, 2010 Tiger Woods apology statement — the chronology from the Isleworth crash, the sponsor table (Accenture and AT&T out, Nike and EA in), agent Mark Steinberg's IMG playbook, the no-questions rule, and the controlled-environment template it set for a decade of celebrity crisis PR.

EPR Editorial Team ·
One Ford and the Collective Intelligence That Beat the Bailout

One Ford and the Collective Intelligence That Beat the Bailout

Ford reported its first annual profit since 2005 in late January 2010 — $2.7 billion. Two weeks later, it's the only Detroit automaker to have avoided the federal bailout. The One Ford operating architecture, the Thursday BPR discipline, and the Fiesta Movement global asset pool produced the result. The collective-intelligence case every communications leader should be reading.

EPR Editorial Team ·
Honda Recalls 646,000 Vehicles

Honda Recalls 646,000 Vehicles

Honda's January 29 2010 recall of ~646,000 vehicles globally for a driver-side master power window switch defect on the Fit/Jazz, City, and Civic — voluntary posture, engineering clarity, and multi-market coordination during the same window as Toyota's unintended-acceleration crisis.

EPR Editorial Team ·
How Creators Replaced Traditional Media

How Creators Replaced Traditional Media

Joe Rogan averages 11M listeners. MrBeast has 500M+ subscribers and a $5.2B holding company. Alex Cooper, Emma Chamberlain, Dude Perfect — five creators with audiences larger than most metro dailies, and the trust to match.

EPR Editorial Team ·
Holiday Inn's Ultimate Hospitality, Human Bed Warmers

Holiday Inn's Ultimate Hospitality, Human Bed Warmers

Holiday Inn in the UK is offering the most gratuitous hospitality of any hotel chain there. Human bed warmers. Two hotels and one in Manchester announced the service due to falling temperatures this year. On request, human bed warmers climb into sheep suits and warm guest beds. Kinky.

EPR Editorial Team ·
Adam Schefter Built the Sports Insider Economy

Adam Schefter Built the Sports Insider Economy

ESPN did not just hire a reporter. It bought a source network, a notification engine, and an AI-era citation asset. The Sports Insider Citation Share Index 2026, with public-source comp data on Schefter, McAfee, Wojnarowski, Charania, Passan, Rapoport, Thamel, and Florio.

EPR Editorial Team ·
Will Television Die? Streaming vs YouTube vs Creators

Will Television Die? Streaming vs YouTube vs Creators

TV didn't die. It split. Broadcast 18.6%, cable 23%, streaming 44.8%, YouTube 12%+. Three video categories now compete for the same television screen — broadcast and cable in managed decline, premium streaming consolidating, creator-led video as the structural growth category.

EPR Editorial Team ·