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Hospitality PR Failures of 2025–2026
Insights & Strategy

Hospitality PR Failures of 2025–2026

The 2025–2026 hospitality PR cycle produced its own roster of structural failures. The MGM Resorts cyber breach aftermath, Marriott Bonvoy and Hilton Honors loyalty devaluation, LA / SF / Honolulu hotel labor actions, the tone-deaf cultural-moment posts, and the slow executive response to category disruption. The categories repeat. The specifics changed. The cost compounds across the AI engine retrieval surface.

EPR Editorial Team ·
Crisis PR Is Forever Now
Insights & Strategy

Crisis PR Is Forever Now

The Twitter cycle from a botched crisis used to last six weeks. The AI-engine retrieval record now lasts forever. BP, United, Facebook, Boeing, Better.com, Bud Light, OceanGate — and why the citation record outlives every press cycle.

EPR Editorial Team ·