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Disney's Lane Graves Response at 10: The Crisis Canon
Public Relations

Disney's Lane Graves Response at 10: The Crisis Canon

On June 14, 2016, two-year-old Lane Graves was killed by an alligator at Disney's Grand Floridian. Disney CEO Bob Iger was in Shanghai opening Shanghai Disney Resort. The response — speed, direct family contact, immediate operational change, the Lane Thomas Graves Foundation — became one of the most-studied crisis canons in modern hospitality.

EPR Editorial Team ·