AI Reputation Management — The Era 3 Primer
The buyer's first conversation about your brand no longer happens with a salesperson, a search engine, or a journalist. It often happens with ChatGPT. With Claude. With Perplexity, Gemini, and Google AI Overviews. What those engines say about you is part of your reputation now. Not just what Google indexes. Not just what The Wall Street Journal prints. Not just what your investor deck claims. The answer inside the chatbox. AI Reputation Management is the discipline of measuring, defending, and shaping what AI engines say about a company, a founder, or a product — across the five engines that now mediate a growing share of buyer research. It is not online reputation management with a new label. It is a different surface, with different inputs, different decay curves, and different repair playbooks.
