Generative AI can speed up PR workflows, but it can also flatten an organization's unique voice. This article guides PR teams on how to effectively use AI tools like ChatGPT to organize material, challenge assumptions, and draft content while preserving authenticity, specificity, and critical judgment.
Patagonia runs one of the most distinctive internal communications operations in any consumer brand. Internal voice matches external voice. Substantive, values-led, operationally honest. Employees read internal emails because they read like the brand's external content.
KFC UK's February 2018 "FCK" newspaper apology is the canonical case in the golden rules of PR crisis management — a logistics catastrophe turned into one of the most celebrated brand-voice moments of the decade. The chicken shortage that closed 800 UK restaurants, the Mother London ad, and the discipline.
Apple's PR strategy is the canonical case in disciplined restraint. Communicates rarely. Owns the moment. Selective journalist access. Disciplined silence. Substantive content. The six structural elements, why they work, and what other brands have managed to learn from the discipline.
Liquid Death is the case study every B2C PR practitioner should study. Founded 2019 with one SKU of canned still water. $1.4B valuation by 2024. Reached scale almost entirely through B2C PR, brand voice, and cultural relevance — with less paid media spend per unit than any major beverage competitor.
